In today's demanding field service industry, paperwork always seems to get in the way of productivity. Maintenance technicians spend too much time recording work order information, which takes them away from actually completing jobs. At Alpha Systems, we understand the need for increased efficiency in the field service arena. That's why we're offering a powerful new innovation in work order automation -- ArciTech.

Developed by Intermec Technologies Corporation, ArciTech is a mobile work order management system specially designed for the field service industry. It combines advanced work order management software with Intermec mobile computers. The end result is an automated field service solution, that reduces paperwork, enhances technician efficiency, and adds profitability.

ArciTech streamlines every phase of service transactions, and offers a way to extend the enterprise to the point of service. It features powerful capabilities, including schedule management, time and materials usage, resolution code and unserviced reason tracking, customer billing and collections, signature capture, surveys and inspections, parts ordering and tracking, and technician status updates.

Designed for use with Intermec's rugged mobile computers, ArciTech provides information at the point of use in a small, easy-to-use, handheld device. Companies employing ArciTech can increase customer responsiveness, reduce paperwork and technician downtime, and ensure instant accessibility to information generated by field service technicians and the home office.

As an ArciTech Certified Preferred Solutions Provider, Alpha Systems is able to offer integration of the ArciTech software with existing Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) systems. We provide comprehensive application development for ArciTech, as well as configuration and installation services. As your total ArciTech solutions provider, Alpha Systems will help you identify and implement the system that best meets your field service automation needs.

Discover ArciTech Today.

Reduce your technicians' paperwork. Increase efficiency and productivity. Improve profitability. For more information and an ArciTech demo, contact Alpha Systems today at 804-744-9870 or info@alphasystemsva.com

ArciTech Provides Powerful Benefits For Your Field Service Operations. Reduces or eliminates paperwork, and improves data accuracy Allows real-time reaction to business conditions Improves customer satisfaction Tracks technician performance Extends inventory control to trucks and remote locations Extends the enterprise to point of activity Ensures consistency Optimizes resources Increases service information velocity and accuracy Provides mission critical performance for batch and wireless environments Helps to enforce consistent business processes across user base Improves your CRM and service technician productivity Offers rapid return-on-investement

ArciTech Is The Ideal Solution For Diverse Field Service Industries: HVAC contractors Tree trimming services Electrical contractors Bottled gas providers Medical equipment firm Office equipment firms Heavy equipment manufacturers Computer/laptop repair firms Manufacturer repair organizations Utilities, cable, and telecommunications firms Auto glass repair firms Security and alarm firms Uniform/linen services

Extraordinary Capabilities:

• ArciTech gives visibility to actual technician status in real time
• Accurate status and truck inventory allows schedules and route planning to be optimized
• Data communication elminates bottleneck of voice systems and increases the number of people dispatch can support
• Paper service orders are eliminated
• Integration with upstream applications
• Elimintates data entry, saving time and reducing errors
• Faster availability of data to the enterprise
• Faster invoice creation
• New jobs are dispatched electronically
• Data entry errors are reduced or eliminated
• Provides truck inventory tracking
• Supports recommended parts load, parts transfer, and part ordering
• Data provides tools for metrics on spare parts usage and waste
• Increased efficiency allows more jobs per day (average of 10 - 25% increase in productivity)
• Consistent service by applying business rules
• Electronic time and materials tracking
• Electronic parts ordering
• On-site invoicing and collection options
• Signature capture
• Mobile printing
• Surveys, inspections, and checklists
• Parts return/RMA tracking
• Robust communications and application server
• Service performance metrics
• Equipment is tracked from customer site to repair depot
• Barcode tracking increases accuracy
• Warranty returns are faster with accurate data and tracking
• Mileage tracking, vehicle inspections, and driver DOT logs