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ArciTech
- What is ArciTech?
- What industries have employed ArciTech?
- How will ArciTech benefit my business?
1. What is ArciTech?
Developed by Intermec Technologies Corporation, ArciTech is a mobile,
work
order management system specially designed for the field service industry.
It combines advanced work order management software with Intermec mobile
computers. The end result is an automated field service solution, that
reduces paperwork, enhances technician efficiency, and adds profitability.
ArciTech streamlines every phase of service transactions, and offers
a way
to extend the enterprise to the point of service. It features powerful
capabilities, including schedule management, time and materials usage,
resolution code and unserviced reason tracking, customer billing and
collections, signature capture, surveys and inspections, parts ordering
and
tracking, and technician status updates.
ArciTech is designed for use with Intermec's rugged mobile computers.
It provides information at the point of use in a small, easy-to-use, handheld
device.
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2. What industries have employed ArciTech?
ArciTech has been employed by diverse firms in a wide range of field
service
industries. Firms using ArciTech include: HVAC contractors, tree trimming
services, electrical contractors, bottled gas providers, medical equipment
companies, office equipment companies, computer repair firms, manufacturer
repair organizations, auto glass repair firms, security and alarm firms,
uniform/linen services, heavy equipment manufacturers, utilities, cable
companies, as well as telecommunications firms.
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3. How will ArciTech benefit my business?
ArciTech offers substantial benefits for any company with field service
operations. It reduces or eliminates paperwork, and improves data accuracy.
Technician downtime is reduced. Further, ArciTech allows instant
accessibility to information generated by field service technicians and
the
home office.
In addition, it enables real-time reaction to business conditions, which
helps to increase responsiveness and customer satisfaction. ArciTech
extends the enterprise to the point of activity. In the process, it allows
firms to track technician performance, ensure consistency, and optimize
their resources. Ultimately, ArciTech improves efficiency, productivity,
as
well as profitability.
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