Customer Feedback
Trip Details
Date of Trip:
Destination:
Charter Number:
Driver
Did the driver arrive on time?
Yes
No
Was the driver courteous?
Yes
No
Did the driver have directions to the destination?
Yes
No
Did the driver help passengers off of the bus and with their luggage?
Yes
No
Overall, how would you rate the driver’s performance?
(1) Poor
(2) Below Average
(3) Satisfactory
(4) Good
(5) Excellent
Additional comments about the driver:
Motorcoaches
Was the motorcoach clean inside and outside?
Yes
No
Were the seat cushions secured?
Yes
No
Was the restroom well supplied?
Yes
No
Were there any mechanical problems?
Yes
No
Overall, how would you rate the condition of the Motorcoach?
(1) Poor
(2) Below Average
(3) Satisfactory
(4) Good
(5) Excellent
Additional comments about the Motorcoach:
Salesperson
Was the salesperson polite?
Yes
No
Was the salesperson prompt in responding to you?
Yes
No
Did he/she provide you will all the information requested?
Yes
No
Overall, how would you rate the condition of the Salesperson?
(1) Poor
(2) Below Average
(3) Satisfactory
(4) Good
(5) Excellent
Additional comments about the Salesperson:
General
We welcome any additional comments or suggestions that might help us serve you better in the future.
